Terms of Service – Simply Wellness Website Usage & Promotions Guidelines

Simply Wellness Terms of Service

Effective Date: September 1, 2024

Welcome to Simply Wellness, operated by Vita Life Brands, LLC (“Simply Wellness,” “we,” “us,” or “our”). By accessing our website (the “Site”) or using our services and products in our clinics, you agree to these Terms of Service (“Terms”). If you do not agree to these Terms, please do not use our Site or services.

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1. Acceptance of Terms
By accessing our Site, purchasing products, or using our services (including in-person visits), you acknowledge that you have read, understood, and agree to be legally bound by these Terms, as well as our Privacy Policy. If you do not agree to these Terms, do not use our Site or services.

2. Changes to Terms
We may update these Terms at any time. Changes are effective immediately when posted on the Site. Continued use of the Site or services after changes means you accept the new Terms. We recommend reviewing these Terms periodically.

3. Eligibility
You must be at least 18 years old to use our Site or receive services at our clinics. By using our Site or services, you represent that you meet this requirement.

4. Site and Service Use
You agree to use our Site and services for lawful purposes only.
You are responsible for providing accurate, current, and complete information.
We reserve the right to refuse or terminate access to anyone at our sole discretion.

5. Medical Services Disclaimer

• No Medical Advice via Website: Content on the Site is for informational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a licensed healthcare provider regarding your health.

• In-Person Clinical Services: Our services are provided in-person by qualified healthcare professionals and require a medical evaluation for eligibility.

• Emergency: If you are experiencing a medical emergency, call 911 immediately. Do not rely on our Site or services for emergency medical care.

6. Not Insurance
Simply Wellness is not an insurer. Our services and products are not insurance products and are not substitutes for insurance coverage.

7. Appointment, Ordering, and Payments

• Appointments may be required for services.

• We reserve the right to change, reschedule, or cancel appointments.

• All prices are listed in US dollars and are subject to change without notice.

• Payment is due at the time of service unless otherwise agreed in writing.

• We accept credit/debit cards and other forms of payment as posted in the clinic and on our Site.

• Gift certificates, memberships, or promotional offers are subject to specific terms described below.

8. Late Cancellation / No-Show Policy

• Missed appointments or late cancellations (less than 24 hours’ notice) may result in a cancellation fee as posted in our clinic or on our website.

• Repeated no-shows may result in termination of service.

9. Memberships and Subscriptions
If you enroll in a membership or subscription plan:

• Automatic Renewal: Unless canceled by you, memberships will automatically renew and your payment method will be charged accordingly.

• Cancellation: You may cancel your membership by contacting us at inquiry@simplywellness.com. Cancellations take effect at the end of the current billing cycle.

• Changes: We reserve the right to change membership pricing or benefits. We will notify you in advance of any material changes.

10. Gift Certificates and Promotions
Gift certificates and promotional offers are subject to additional terms:

• No cash value; non-transferable; cannot be combined with other offers.

• For new patients only unless otherwise specified.

• One-time use, subject to medical eligibility and availability.

• Expire three (3) months after issue unless otherwise noted.

• Lost or stolen certificates will not be replaced.

• We may end, modify, or discontinue any offer at our discretion.

11. Product and Medication Sales – No Refund Policy
ALL SALES OF PRODUCTS, MEDICATIONS, AND SUPPLEMENTS ARE FINAL ONCE YOU LEAVE THE CLINIC.
Due to health and safety regulations, we cannot accept returns or offer refunds for any medications, supplements, or wellness products after they have left our physical premises. Please review your purchase prior to leaving the clinic. If you have concerns about your product, notify staff before leaving.

12. Product and Service Information
We strive for accuracy, but do not warrant that product or service descriptions, pricing, or other content is complete, reliable, or error-free. We reserve the right to correct errors and update information at any time.

13. Health and Safety Disclaimer

• Treatments and products may not be suitable for everyone.

• All clients are required to undergo a medical consultation to determine eligibility.

• You agree to provide accurate and complete health information.

• Individual results may vary and are not guaranteed.

14. IV Therapy Consent and Patient Responsibilities

• Informed Consent Required: All clients receiving intravenous (IV) therapy must sign a written informed consent form before beginning treatment. The consent will outline the potential benefits, risks (such as infection, vein irritation, bruising, allergic reaction, fluid overload, etc.), alternatives, and your right to ask questions or refuse treatment.

• Risks and Responsibilities: You acknowledge and accept the inherent risks of IV therapy. You agree to provide accurate health information, notify staff of any adverse symptoms during or after your infusion, and follow all aftercare instructions.

• Not a Substitute for Emergency Care: IV therapy is not appropriate for emergency medical conditions. If you feel unwell after leaving the clinic, seek immediate medical care.

15. No Guarantee of Results
You acknowledge that individual results from our treatments and services may vary. Simply Wellness does not guarantee specific outcomes or results. All therapies are provided as supportive or adjunct services and are not a substitute for primary medical care.

16. No Resale or Transfer of Prescription Products
Medications, injections, and prescription products dispensed by Simply Wellness are for your personal use only. You may not sell, transfer, or give any such products to another person. Doing so may violate federal or state law.

17. Intellectual Property
All content on our Site—including text, graphics, images, logos, and software—is owned by Vita Life Brands, LLC or our licensors, and is protected by copyright, trademark, and other laws. No content may be copied, reproduced, distributed, or used for any purpose without our express written permission.

18. User Responsibilities and Acceptable Use
You agree not to:

• Provide false or misleading information

• Violate any law or regulation

• Attempt unauthorized access to our systems or information

• Transmit viruses, malware, or other harmful code

• Use automated means to access, scrape, or download data from the Site

• Engage in any activity that could disrupt, damage, or impair the Site or services

19. Privacy and HIPAA Compliance
Your use of the Site and services is subject to our Privacy Policy. We collect, use, and protect your information as described there.
Simply Wellness complies with the Health Insurance Portability and Accountability Act (HIPAA) and applicable state privacy laws. We are committed to maintaining the privacy and security of your health information as described in our Privacy Policy.

20. Third-Party Links
Our Site may link to third-party websites or services. We do not control or endorse third-party content and are not responsible for their practices. Your use of third-party sites is at your own risk.

21. Limitation of Liability
To the fullest extent permitted by law, Vita Life Brands, LLC (DBA Simply Wellness) is not liable for any indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits or data, arising out of your use of the Site, services, products, or any linked website, even if we have been advised of the possibility of such damages.
Our total liability to you for any claim arising out of or relating to these Terms, the Site, services, or products is limited to the amount paid, if any, by you to us for the relevant service or product.

22. Indemnification
You agree to indemnify, defend, and hold harmless Vita Life Brands, LLC (DBA Simply Wellness), its affiliates, employees, and agents from any claims, liabilities, damages, costs, or expenses (including attorneys’ fees) arising out of your use or misuse of the Site, services, products, or your violation of these Terms or applicable laws.

23. Dispute Resolution and Arbitration
You and Simply Wellness agree to resolve any disputes related to these Terms, the Site, or our services through binding arbitration on an individual basis. You waive the right to participate in class actions. Arbitration will be conducted in Salt Lake City, Utah under the rules of the American Arbitration Association. If arbitration is found unenforceable, disputes will be resolved exclusively in the state or federal courts of Salt Lake County, Utah.

24. Force Majeure
We are not liable for any failure or delay in performance due to events outside our reasonable control, including natural disasters, power outages, or government actions.

25. SMS Messaging, Electronic Communications, and Consent
By opting in to receive SMS messages from Simply Wellness (“we,” “us,” “our”), you agree to the following terms:

• SMS Messaging Service: By providing your phone number, you consent to receive SMS messages from us, including updates, promotions, and other relevant content related to our services.

• Message Frequency: You may receive up to 20 messages per month, depending on your preferences and the nature of your relationship with us.

• Message and Data Rates: Message and data rates may apply based on your mobile carrier’s terms. Please check with your carrier for details.

• Privacy Policy: Your information will be handled in accordance with our Privacy Policy, which you can view at simplywellness.com/privacy-policy.

• Opt-Out Instructions: You may opt out of receiving SMS messages at any time by replying “STOP” to any message. You may also contact us at:
  Email: inquiry@simplywellness.com
  Phone: 801-396-2075

26. Termination and Right to Refuse Service
We may suspend or terminate your access to the Site or services for violation of these Terms, or for any other reason, at our discretion.
Simply Wellness reserves the right to refuse or discontinue service to any individual at our discretion, including for disruptive behavior, failure to follow medical instructions, inappropriate conduct, or other safety concerns.
Provisions that should survive termination (including liability limitations, disclaimers, and dispute resolution) shall survive.

27. Trademarks
All product, company names, logos, and brands referenced on this Site are the property of their respective owners and used for identification purposes only. Use of these names, trademarks, and brands does not imply endorsement.

• Ozempic® and Wegovy® are registered trademarks of Novo Nordisk A/S.

• Rybelsus® is a registered trademark of Novo Nordisk A/S.

• Mounjaro® and Zepbound® are registered trademarks of Eli Lilly and Company.

We reference these trademarks only for informational purposes to describe the active ingredients and intended use of products we offer, which contain the same active ingredients as the branded medications. We do not use the trademarked products themselves. The use of these trademarks does not imply any affiliation with or endorsement by the respective trademark holders.

28. Governing Law
These Terms are governed by and construed in accordance with the laws of the State of Utah, without regard to conflict of law principles.

29. Severability
If any provision of these Terms is found invalid or unenforceable, the remaining provisions will remain in full force and effect.

30. Entire Agreement
These Terms, together with any additional policies or guidelines posted on our Site, constitute the entire agreement between you and us regarding your use of the Site, products, and services.

31. Website Accessibility Statement
Simply Wellness is committed to ensuring digital accessibility for people with disabilities. We strive to continually improve the user experience for everyone and apply the relevant accessibility standards. If you have difficulty accessing any part of our website, please contact us at inquiry@simplywellness.com or call 801-396-2075 and we will do our best to assist you.

32. Contact Information
If you have questions about these Terms or your rights, contact us at:

Vita Life Brands, LLC, DBA Simply Wellness
3355 S State St, Salt Lake City, UT 84115
Email: inquiry@simplywellness.com
Phone: 801-396-2075

Last Updated: 7/19/2025